Usb-a std vers on win10 takes webex and teams about 4 minutes to connect with device connected, but instant without. not using hub. any ideas?

Hi Geronimo, in this case we would need to review your complete setup to find where the issue is coming from. As a first step we would suggest you to test one soft phone at a time, making sure the other one is not running in the background. If possible try uninstalling one, like Webex for example. Review the soft phone versions you have for Webex and Teams. Test the computer with a different USB device and see if you still get the same issue on Webex and Teams. For further assistance, please contact our Customer Care Team at: 800-985-9815.

Can I connect two phones using bluetooth?

Yes, you can connect devices including a phone or a computer via Bluetooth.

I am unable to adjust the volume in small increments - it goes from 0 to 24 for example. Is this a limitation of the speaker or a compatibility issue?

Hi! This is most likely a compatibility issue with the software used. The speakerphone is indeed capable of small-volume increments. We suggest verifying full compatibility by accessing our Softphone compatibility matrix on our Poly Site. Something else we can try is testing on another computer if possible, or reinstalling drivers via device manager and restarting the PC. If you have any additional concerns, please do not hesitate to let us know by contacting our Customer Care Team at 800-985-9815.

I'm hearing sound while mute/unmute, i did turn off that in poly lens, is that sound heard by people in call?

You can choose between three different options to customize the Mute alert whenever you press the button. You should be able to choose between double tone, single tone and a voice prompt. These alerts cannot be heard by people on the other end.

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Poly Sync 20

Product ID: 289737323

Details

Audio Output Mode
Multiple
Brand
PLT
Connectivity Technology
Bluetooth USB
Frequency Response
20000 hertz
Speaker Maximum Output Power
20 watts

💧IP64 water & dust resistant for rugged portability

🔊40mm dynamic driver for rich sound

🔋20-hour battery life for all-day use

L9897

Duties & taxes included

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Sold byAmazon HondurasDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🎧 Elevate every call, anywhere — your portable pro audio sidekick!

SEAMLESS CONNECTIVITY - Effortlessly switch between Bluetooth for smartphones and USB-A for computers—work your way.
POWER THROUGH YOUR DAY - Up to 20 hours of battery life means no interruptions, whether at home, office, or on the move.
STAY IN CONTROL INSTANTLY - Visible light bar and programmable touch button put call status and key functions at your fingertips.
ALL IN ONE PRODUCTIVITY HUB - Speakerphone, portable charger, and high-performance music speaker combined for ultimate versatility.
CRYSTAL CLEAR CONVERSATIONS - Multi-mic steerable array with noise & echo reduction keeps your voice front and center.

The Poly Sync 20 is a sleek, portable Bluetooth and USB-A speakerphone designed for professionals on the go. Featuring a 40mm dynamic driver, multi-microphone noise and echo reduction, and full duplex audio, it delivers crystal-clear conversations. With up to 20 hours of battery life, IP64 water and dust resistance, and a built-in portable charger, it’s engineered for seamless connectivity and all-day productivity across smartphones and computers. Perfectly compatible with Teams and Zoom, it’s the ultimate tool for remote work and hybrid meetings.

Specifications

ASIN	B08M5H1HWR
Additional Features	Portable Charger
Antenna Location	For Computers tablets, For Smartphones or Tablets
Audio Driver Size	40 millimeters
Audio Driver Type	Dynamic Driver
Audio Output Mode	Multiple
Battery Average Life	20 hours
Best Sellers Rank	#53,835 in Office Products ( See Top 100 in Office Products ) #19 in Telephone Audio Conferencing Products
Bluetooth Range	10 meters
Brand	PLT
Built-In Media	Speakerphone, carrying case, lanyard, quick start guide
Color	Black
Compatible Devices	Personal Computer, Phones, Smartphone
Connectivity Protocol	Bluetooth
Connectivity Technology	Bluetooth, USB
Control Method	Touch
Controller Type	Button, Voice Control
Customer Package Type	FFP
Customer Reviews	4.4 4.4 out of 5 stars (199)
Enclosure Material	Plastic
Frequency Response	20000 hertz
Is Waterproof	TRUE
Item Dimensions D x W x H	37.4"D x 71.65"W x 13.39"H
Item Weight	0.4 kg
Manufacturer	Plantronics
Model Name	Poly Sync 20 USB-A
Model Number	217038-01
Mounting Type	Freestanding
Number of Audio Channels	2
Number of Batteries	1 C batteries required. (included)
Number of Items	1
Power Source	Battery Powered
Speaker Maximum Output Power	20 watts
Speaker Size	40 millimeters
Speaker Type	Portable
Subwoofer Connectivity Technology	Wireless
Total USB 2.0 Ports	1
UPC	017229172678 197029536259
Unit Count	1 Count
Warranty Description	2 year manufacturer
Warranty Type	Limited
Water Resistance Level	Water Resistant
Wireless Technology	Bluetooth
Woofer Diameter	40 millimeters

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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